Summary:
OzarksGo, a fiber ISP based in Fayetteville, Arkansas, experienced a cyber incident on October 7 that specifically targeted the servers responsible for providing linear TV service to approximately 4,500 customers in northwest Arkansas and northeast Oklahoma. Upon discovering the potential issue, the company acted promptly by deactivating the affected equipment and bringing in external experts to assess the situation and mitigate further impact.

Security Officer Comments:
To address the inconvenience caused by the disruption of linear video service, OzarksGo is offering affected customers a month of complimentary broadband and streaming services. The company has acknowledged that the outage is not expected to resolve quickly, stating that "the service impact is ongoing and expected to continue for an extended period." Notably, OzarksGo refrained from labeling the incident as a cyberattack and did not provide any specific details regarding the source of the issue or how long it might last.

Suggested Corrections:
As a telecommunications subsidiary of Ozarks Electric Cooperative, OzarksGo's swift response reflects its commitment to customer service during this challenging situation. The company is working to keep customers informed as more information becomes available.

Link(s):
https://www.policyband.com/p/dc-memo-cyber-incident-forces-shutdown